SMART COMPLAINTS(SM)

Manage Complaints. Stay Compliant.

We make capturing, managing, and tracking complaints easier with intelligent software that supports you through every step of the complaints management process.

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Create Efficiency in the Complaints Process

Red Oak’s Smart Complaints suite empowers your firms to effectively track, manage, maintain, resolve and report critical complaint information.

 

Manage It All…In One Place

  • Use a single cloud-based repository for all complaints
  • Submit complaints from anywhere in your organization from your preferred device
  • Reduce duplicate system entry by maintaining all complaint data and documentation in one place

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100% BOOKS & RECORDS COMPLIANT

CENTRALIZE DATA

POWERFUL REPORTING

INTEGRATES WITH OTHER SYSTEMS

Less Time Spent. More Effective Processes.

Our powerful workflows and task management capabilities make it easier for your team to ensure they’re meeting deadlines and submitting critical information in a timely manner.

  • Set up automated reminder notices
  • For financial services providers, the software adheres to Rule 4530(a) and connects directly with FINRA for more streamlined electronic reporting.
  • Use our Submission API to connect with your firm’s other management systems

Utilize Impactful Data to Remain Compliant and Improve Processes

  • Track complaints by type, volume, and status
  • Track training delivered to employees, fines levied, etc.
  • Track turnaround time/efficiency for complaint reviews
  • Identify trends based on complaint details

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